Episode 12

Navigating Challenges: Handling Conflicts and Moderation in Your Community

Discover how to warmly welcome and guide new members through their community journey with precision and flair using the "Steal My Welcome Series Blueprint," a comprehensive guide covering every step from the initial "hello" to the final pitch, available at here: https://rachelbusinesscoach.com/freebie-or-steal-my-welcome-series-blueprint

Craft emails that keep your subscribers eagerly awaiting your next update. Begin your Flodesk journey today and use Code COMMUNITYLAB for 50% off your subscription. Start here: https://flodesk.com/c/COMMUNITYLAB 💌✨

Ready to unite your community like never before? Visit Circle.so and begin your free trial today. Transform the way you connect: https://try.circle.so/the-community-lab 🚀🌐

This week we delve into the essential yet challenging topic of conflict resolution, community moderation, and setting robust community guidelines. The episode stresses the importance of a comprehensive moderation plan to maintain the community's tone, using both human moderators and technological tools like Circle's features for effective moderation beyond just conflict resolution.

We chat about establishment of community roles from coordinators to managers, highlighting how different levels within the community contribute to a positive environment. We offer practical advice on crafting community guidelines, implementing a moderation playbook that evolves over time, and utilizing software tools for preventive moderation.

We emphasizes the values of active listening, clear communication, and setting boundaries in conflict resolution, alongside the significance of creating a positive culture that mirrors acceptable behavior.

Grab your Free Community Guidelines Swipe File here: https://rachelbusinesscoach.com/freebie-or-swipe-file-crafting-your-community-guidelines

  • 00:21 Welcome to the Community Lab Podcast
  • 01:42 The Importance of Moderation and Community Guidelines
  • 03:11 Building a Moderation Team: Roles and Responsibilities
  • 09:52 Creating and Enforcing Community Guidelines
  • 15:07 Leveraging Tools for Effective Moderation
  • 15:38 Cultivating a Positive Community Culture
  • 18:47 Strategies for Handling Conflict and Guideline Violations

Resources & Links:

Next Episode All Episodes Previous Episode

About the Podcast

Show artwork for Your Community Strategist
Your Community Strategist
Mastering the art of community one strategy at a time.

Listen for free

About your host

Profile picture for Rachel Starr

Rachel Starr

Hi friends! I'm Rachel Starr – founder of coCreator Society and community strategist with 20+ years of helping creators build thriving businesses and communities.

I'm basically Leslie Knope with tech skills, turning complex community challenges into strategic solutions. From my podcast "Your Community Strategist" to building The Co-Op community, I'm all about helping creators connect, collaborate, and grow without the overwhelm.

When I'm not building platforms that actually work for people, you'll find me on the ski slopes, caffeinating heavily, or wrangling two awesome teenagers. I believe the best business happens when great people find each other – which is exactly why coCreator Society exists.

Here's to new adventures, epic collaborations, and really good coffee!